The Nutshell Partner Program Is Moving to PartnerStack

What does this change mean for partners?

To continue participating in our partner program, you’ll need to create a PartnerStack account. If you already have a PartnerStack account, you can join our program using your existing account.

We know this is a big change, but don’t worry! You’ll have until June 1st to make the move, and we’ll be here to help and answer questions every step of the way. We will be sending updates and reminders about the move via email throughout the transition.

Why PartnerStack?

PartnerStack’s partnerships management software is a natural fit for recurring revenue SaaS programs like ours, and we believe making this switch will provide an improved experience for all of our partners through improved functionality, transparency, and clarity.

Learn more about PartnerStack here.

What is the timeline for the move?

We’re currently working on the transition on our side, and the move to PartnerStack will be complete for all partners by June 1st. You’ll have until then to get set up in PartnerStack.

Here are some important dates to be aware of:

• You will receive an invitation to join our program on PartnerStack by early May
• You will have until the end of May to accept the invite, set up your account in PartnerStack, and update your tracking links
• May 31st is the last day that Impact tracking links will work. Actions tracked after this date will be paid through PartnerStack instead of Impact.

What do I need to do to migrate?

With the help of PartnerStack, we’ll walk you through the steps you need to complete throughout the transition process. Here’s a look at what to expect:

1. Accept the invite to Partnerstack

We will send you an invite to join our program on PartnerStack by early May. Keep an eye out for this email and accept the invite when you receive it.

If you do not have a PartnerStack account, you’ll be guided through creating one after accepting the invite. If you do have a PartnerStack account, you can simply join our program with your existing account.

Note: If you have an existing PartnerStack account that is under a different email than the one you use for Impact, let us know so we can invite you to join our program with your existing PartnerStack account.

2. Set up your PartnerStack account

If you’re new to PartnerStack, follow the instructions shared in the invite email to set up your account. Accept the terms and conditions for our program in PartnerStack, and ensure you provide payment information so that you can receive commission payments.

3. Update your tracking links

After May 31st, any tracking links generated through Impact will no longer work for tracking referrals. After this date, you will need to use PartnerStack tracking links. By June 1st, update all tracking links in your content to the tracking links found in your PartnerStack account.

What about payments for leads and customers I’ve already referred?

Our team is working with PartnerStack to ensure you continue to receive commission payments for all customers you’ve referred and receive credit for all leads you’ve referred. You’ll also be able to see historical referral data in PartnerStack.

Here’s some important information to be aware of:

• Commissions for any transactions that occur before June 1st will be paid out through Impact. Payments for these transactions will continue to be processed through Impact even after June 1st.
• Any trials you referred before June 1st that have not yet become customers will be attributed to your partner account in PartnerStack. If those leads become customers after June 1st, you will receive commission payments for them through PartnerStack.
• Commission for any transactions that occur after June 1st, including monthly payments for previously referred customers, will be processed through PartnerStack. You will need to join our program in PartnerStack to receive these commission payments.

What happens next?

Keep an eye on your email for updates about the transition as well as your invite to our program on PartnerStack. We’ll also be updating this page regularly throughout the transition, so feel free to check back here for additional information.

As always, feel free to reach out to our team with any questions.