“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over SugarCRM. Nutshell’s standout features include:
SugarCRM provides enterprise-level sales, marketing, support, and call center tools. Sugar Sell is SugarCRM’s sales CRM product, designed to increase customer sales efficiency. On its website, it claims to help you anticipate your customers’ actions so you can sell better and convert more leads.
With its strengths, Sugar Sell also faces drawbacks. Sparse reporting tools leave gaps in customer knowledge, hindering a comprehensive understanding. Users grapple with slow loading times, impacting sales outcomes. Moreover, inconsistent and inefficient customer support raises concerns about the quality of assistance, creating variability in user experiences.
Nutshell is an award-winning CRM platform that helps B2B sales, marketing, and customer teams work together to close more deals and retain more customers.
Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible set up, and available features.
Furthermore, Nutshell Sales’ features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews. Plus, we have a full Marketing Suite and Engagement Suite, with some of our marketing and engagement tools included with your Nutshell Sales license.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell not only seamlessly syncs with all of Google Workspace (download our Chrome extension), but we also sync seamlessly with all of Microsoft 365 (download our Outlook extension).
The pipeline from Sugar Sell user to Nutshell devotee is well-defined, and our team decided to take a closer look and try to discover why that is. What we found is that customers came to us to find a customer relationship management (CRM) software that’s easier to use, more integrative to existing communications and information, and highly customizable.
So, what draws businesses to Sugar Sell? Its wide range of customization options caters to many processes, allowing businesses to streamline their work as the CRM helps them draw in more leads. While it may be a good platform to understand how CRMs work and what’s possible within them, comparisons between SugarCRM and other software show that it may not be the best fit for some operations.
While Sugar Sell lets custom management options take center stage, it comes with the drawback of slower performance. When you need immediate results, even a few minutes can make the difference between closing on a lead and letting them drift to a faster competitor. Plus, the software’s reporting system is not as detailed as most other platforms, potentially leaving out valuable information you could use to further your success.
What’s more, getting help might be tricky. Users report customer support is often inefficient and inconsistent, yielding significant variation in the response depending on who you’re talking to.
Nutshell brings CRM to the modern age, and our users notice the difference from the second they sign up for their free trial.
We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.
We regularly add new features and update our software to provide superior service, including:
I’ve used CRM software on Mac, PC, and mid-range IBM systems. Nutshell is at the top of the heap.
Mark T. Teamability.com and The Gabriel Institute
CRM is Nutshell’s flagship feature that is available in our Sales Suite. Our Sales Suite has 5 plan tiers to help you choose the best plan for your budget and required features. Below, we’re comparing our most popular Sales plan (Sales Pro) to SugarCRM’s most comparable plan.
PER USER COST
Comparisons based on similarly priced packages (Nutshell Sales Pro and Sugar Sell Advanced)
CONTACTS AND DATA STORAGE
Unlimited contact, company records and data storage.
NEXT ACTION BASED SELLING
Provide your team with guidance for each stage in your pipeline and automate processes like reminders, email sequences, and more.
EMAIL AND LIVE CHAT TECHNICAL SUPPORT
Available on Monday through Friday from 7:30 am to 5:30 pm EST (excluding holidays)
DRAG AND DROP PIPELINE MANAGEMENT
Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.
SALES FORECASTING
Forecast report, Losses report, Activity report, Funnel report and Custom reports.
PIPELINE ANALYTICS
Instantly view how you’re tracking against quota and previous periods, and segment by product, rep, lead source, and more to identify what’s really driving your sales.
FREE IPHONE/ANDROID APPS
Included mobile app from the App Store or Google Play to access the power of Nutshell anywhere.
MOBILE BUSINESS CARD SCANNER
Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.
EMAIL MARKETING SUITE WITH AUTOMATIONS
Email marketing is an add-on that starts for as little as $5/mo and is based on the number of contacts. Even without adding email marketing, you are able to send up to a certain number of emails with email marketing based on your CRM plan.
MULTIPLE SALES PROCESSES
Nutshell Pro customers can define unique sales pipelines to track entirely different types of sales. Each pipeline has its own stages.
AUTOMATED PERSONAL EMAIL SEQUENCES
Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.
INTEGRATES WITH THIRD-PARTY BUSINESS SOFTWARE
Nutshell offers dozens of software integrations, allowing you to access all your data and run your business from a single tool.
WEB CHAT TOOL
Sales Pro customers have access to our Nutshell Engagement Foundation tier features, including unlimited Web chat tool usage, chat thread assignment, chat conversation management, and data collection through forms.
$42 per month billed annually,
$49 per month billed monthly
Unlimited
Yes
Yes
Yes
Yes
Yes
Yes; ability to view lead lists/segments on an interactive map available in iPhone app
Included free
Yes
Up to 5 fully customizable pipelines
Yes
Yes; integrations include Gmail, Office 365, QuickBooks, MailChimp, Intercom, Slack, Unbounce, and Zendesk
Unlimited
$85 per month billed annually with no monthly option, minimum of 10 users, so the minimum monthly cost is $850/mo
15 GB database storage and 15 GB file storage
Upgrade required
No live chat
Upgrade required
Limited
Yes
iOS and Android apps
No, pay as you go integrations available
No
No
No
Native mail and calendar integrations; third-party integrations available for individual download on Sugar Exchange
No
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
When making CRM comparisons with SugarCRM, Nutshell should be on your radar. That’s because we offer:
Be sure you have a high-level techie available if you want [SugarCRM] to conform to the way your company does business.
Robert SoftwareAdvice.com
Nutshell is simple. It’s as user-friendly as it gets and new sales reps pick it up more quickly than any other CRM we’ve tried.
Chris J. Joffe Emergency Services
With an interface I can teach to someone in five minutes, Nutshell does everything we need without the complexity and ‘clunkiness’ of other CRMs.
Matt S. Web Talent Marketing
While [SugarCRM] appears ‘out of the box useable’, it quickly becomes prohibitively expensive for small companies to train one of their own to tailor the CRM.
Jeremy A. G2Crowd
One thing that really keeps us using Nutshell is just the great support you guys provide. The great follow up on issues, and always listening to the customers’ needs and requests stands out and is above and beyond.
Rob D. Vega Consulting Group
Find out more about our affordable plans, packed with the features your business needs.
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